This article examines the case for automation to improve customer service and win new business. It identifies some of the leading use cases and how the technology can be used to enhance these processes. In today's highly competitive business environment, providing exceptional customer service is more important than ever. Customers have numerous options available to them, and they expect to...
Order processing is part of your customer experience, and your customers are a core part of your business. Are you serving them as fast and efficiently as you can? Find out how to digitalise and automate your sales order processing to eliminate manual data entry, save time, and make better business decisions. With remote working becoming the new norm, digital sales...
In this article we identify and discuss some of the most common and simple digital workflow solutions that can be delivered with an intelligent automation platform. The global events of the last two years have had a profound effect on how businesses operate and have significantly enhanced digital transformation strategies. Huge focus and efforts have been applied to enable workers...
There have been many attempts to use technology to automate sales order processing which have had varying degrees of success. This article examines some of the legacy and latest order processing technologies and considers the merits of different approaches. EDI represents the most effective way to transmit data between customer and supplier. Effectively, an agreed format of data exchange in...
This article examines the types of sales orders that organisations process, the associated challenges and the need to understand the spectrum before determining appropriate technology for sales order automation. The Spectrum There’s no “average” Sales Order and it’s probably reasonable to assert that Purchase Orders are generally more troublesome to process than other financial process documents such as Supplier Invoices and...
OCR to Cognitive Document Capture Information capture has advanced a long way since the advent of Optical Character Recognition (OCR) and Digital Repositories (EDMS Electronic Document Management Systems). Modern business applications require pre-validated and structured data as input so it is readily available for use in decision making and driving business processes. The majority of business applications store data in...
Outdated order processes are not only detrimental to an organisation’s profits, but affect staff engagement and diminish customer experience. In the UK alone, businesses lose £2.5 Billion each year as a direct result of poor customer service, source: Infobip. Issues with the sales order process orders can have a significant impact in many parts of an organisation from customer services...
Unclog Your Sales Order Processing Channel Around 12% of global trade (+$1tn worth of goods) passes through the Suez Canal annually. This equates to around 50 ships a day. Well, it did, until a 200,000 tonne monster ran aground and became lodged sideways across the waterway. After 5 days, it was being reported that more than 400 ships were stuck in...
The speed of the earth’s rotation is increasing. It’s spinning faster than it has in decades. 2021 will be the shortest year in half a century. Meaning this year will be 19 milliseconds shorter than last year. Admittedly, that’s not a perceivable difference for most people and in real terms will have no impact to businesses and organisations. However, ‘time’ is...
Processing sales orders is a fundamental step in the overall O2C (Order to Cash) process in that it allows an organisation to transact with its customers, allocate stock and generate an invoice for payment. When this performed in a sub-optimal way it can lead to errors, additional costs and poor client relationships. For this reason, many organisations have looked towards...
