Deliver Information Directly to Your Business Processes with a Digital Mailroom
Digital Mailroom Automation
Enable Remote Working
Digitising and centralising the receipt of inbound correspondence in a Digital Mailroom allows you to push information electronically to remote workers and drive automation
Drive costs out of the handling, sorting, and keying of data from documents coming into your organisation through a digital mailroom
Gain Process Insight
With mailroom automation, get a better understanding of what is being received, when, and in which channel so you can make informed business decisions and pursue further automation
What is a Digital Mailroom?
Intelligent Automation for all Inbound Correspondence
An automated digital mailroom uses a combination of technologies to assist organisations in automating the classification of inbound correspondence, extracting relevant content and distributing to individuals, teams or systems for further action.
The use of artificial intelligence and machine learning within the technology platform allows organisations to process and react faster to content that is being received on a daily basis. This provides operational efficiency and accelerated response times for customers, suppliers, partners and citizens.
An automated digital mailroom helps to remove bottlenecks, improves the ability to handle peak volumes and increases the ability for teams to work remotely.
Capture Inbound Documents Arriving in Your Business in a Digital Mailroom
Provide your teams with a simple and effective way to manage business documents received across multiple channels, including paper, email and other electronic forms. Let technology in a digital mailroom perform the hard work of classifying, extracting relevant content and pushing into business systems.
Drive and Automate Downstream Business Processes
By rapidly and automatically identifying document categories as they are received, it becomes possible for a digital mailroom to route and direct information directly into business processes without the need for manual intervention.
Gather Process Insight
By digitally managing data and documents received into your organisation, it becomes simpler to see what is being received, when and in which communication channel. This insight can be used to inform subsequent business processes, optimise business activities and drive further mailroom automation.
How Does a Digital Mailroom Work?
Setting up automated document recognition for a Digital Mailroom
Creating a workflow process for a Digital Mailroom
Data is automatically extracted from a document
Users are presented with task lists of items to review
Documents can be ingested in a wide variety of formats including a mobile device
Real-time dashboards and metrics
Benefits of a Digital Mailroom?
Documents can be classified, sorted and prioritised as soon as the arrive physically or digitally with in your organisation, ensuring that teams can focus on the highly critical documents first.
Controlling all your inbound documents in a single, unified platform ensures there is complete visibility of all documents and inbound communications across your organisation.
Accelerate and Automate Business Processes
A digital mailroom allows for other business processes to be accelerated by being injected with accurate and timely information.
Improve Customer Service
Managing documents digitally and accelerating the ability for people and systems to respond helps to ensure that customers are responded to in a prompt fashion.
Digital Mailroom Guide
Read more about digital mailrooms and download our comprehensive guide which covers business case generation through to implementation and top tips.
Recent Digital Mailroom Blog Posts
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Download the Digital Mailroom Datasheet
Discover more about Digital Mailooms
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