Deliver Information Directly to Your Business Processes with a Digital Mailroom

Intelligent Automation for all Inbound Correspondence

An automated digital mailroom uses a combination of technologies to assist organisations in automating the classification of inbound correspondence, extracting relevant content and distributing it to individuals, teams or systems for further action.

The use of artificial intelligence and machine learning within the technology platform allows organisations to process and react faster to content being received daily. This provides operational efficiency and accelerated response times for customers, suppliers, partners and citizens.

An automated digital mailroom helps to remove bottlenecks, improves the ability to handle peak volumes and increases the ability for teams to work remotely.

Capture Inbound Documents Arriving in Your Business in a Digital Mailroom

Provide your teams a simple and effective way to manage business documents received across multiple channels, including paper, email and other electronic forms. Let technology in a digital mailroom perform the hard work of classifying, extracting relevant content and pushing into business systems.

Drive and Automate Downstream Business Processes

By rapidly and automatically identifying document categories as they are received, it becomes possible for a digital mailroom to route and direct information directly into business processes without the need for manual intervention.

Gather Process Insight

By digitally managing data and documents received into your organisation, it becomes simpler to see what is being received, when and in which communication channel. This insight can be used to inform subsequent business processes, optimise business activities and drive further mailroom automation.

21 Benefits of A Digital Mailroom

Streamlined Operations

Documents can be classified, sorted and prioritised as soon as they arrive physically or digitally within your organisation, ensuring that teams can focus on the highly critical documents first.

Process Insight

Controlling all your inbound documents in a single, unified platform ensures there is complete visibility of all documents and inbound communications across your organisation.

Accelerate and Automate Business Processes

A digital mailroom allows for other business processes to be accelerated by being injected with accurate and timely information.

Improve Customer Service

Managing documents digitally and accelerating the ability for people and systems to respond helps ensure that customers are responded to promptly.