Intelligent Automation for all Inbound Correspondence
An automated digital mailroom uses a combination of technologies to assist organisations in automating the classification of inbound correspondence, extracting relevant content and distributing to individuals, teams or systems for further action.
The use of artificial intelligence and machine learning within the technology platform allows organisations to process and react faster to content that is being received on a daily basis. This provides operational efficiency and accelerated response times for customers, suppliers, partners and citizens.
An automated digital mailroom helps to remove bottlenecks, improves the ability to handle peak volumes and increases the ability for teams to work remotely.
Capture Inbound Documents Arriving in Your Business in a Digital Mailroom
Provide your teams with a simple and effective way to manage business documents received across multiple channels, including paper, email and other electronic forms. Let technology in a digital mailroom perform the hard work of classifying, extracting relevant content and pushing into business systems.
Drive and Automate Downstream Business Processes
By rapidly and automatically identifying document categories as they are received, it becomes possible for a digital mailroom to route and direct information directly into business processes without the need for manual intervention.
Gather Process Insight
By digitally managing data and documents received into your organisation, it becomes simpler to see what is being received, when and in which communication channel. This insight can be used to inform subsequent business processes, optimise business activities and drive further mailroom automation.
How Does a Digital Mailroom Work?
Setting up automated document recognition for a Digital Mailroom
Creating a workflow process for a Digital Mailroom
Data is automatically extracted from a document
Users are presented with task lists of items to review
Documents can be ingested in a wide variety of formats including a mobile device
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