Technical Software Support

Ensure your critical business systems are operating to their full potential

As part of a digital transformation journey it is essential that systems introduced have a support service that will maximise their effectiveness and that users feel their needs are prioritised in handling requests

Who we help

Existing customers with a contract for supported products can access our helpdesk. We cannot address issues related to third-party components or software.

Supporting critical systems and processes

New System Support

An enhanced level of support during initial project implementation to ensure any difficulties users have are quickly and effectively handled for continued acceptance of new systems and processes.

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Technical Support

Expert product and service support to ensure your systems are fully operational. We provide product maintenance and services through a technical support desk.

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Support Migration

We help organisations migrate support contracts where a different level of service is required. We have a defined process to evaluate how we can help and what we could improve to ensure we align with your business objectives.

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How the support system works

  • Log a case via email: New support cases must be registered via email to automate tracking against support service level agreements.
  • Provide details: You will be required to provide the details requested to help identify the support contract and resolve your case.
  • Case Prioritisation: The cases will be evaluated and categorised into priority levels.
  • Response: Once your case has been assessed, the support team will normally respond within 2 working hours and reasonable endeavours will be used to resolve a support case.
Download the full support brochure

Our Services

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