Kofax Software Support
Telic Digital provides comprehensive technical assistance with strategic business systems for Kofax customers
Kofax Software Support includes assistance with installation, configuration, usage, performance, and issue diagnosis during normal business hours.
As a certified Kofax Reseller, when a customer purchases a Kofax product directly from Kofax or from a reseller, we have the expertise to support and maintain the products.
Telic support offers technical assistance through phone, web, and email. It includes problem diagnosis and resolution, status reporting, documentation clarification, and technical guidance.
Why Should You Consider Telic Support?
- Expertise & Experience: With years of industry experience, our dedicated team has expertise in a wide range of Kofax products such as AP essentials, TotalAgility, RPA, etc.
- Customer-Driven Approach: We prioritise our customers by tailoring our support services to their needs, ensuring an experience that aligns with their business objectives.
- Continuous Maintenance: We collaborate with you to proactively pinpoint and address potential challenges before they disrupt your operations.
- Upgrades and Improvement: Stay up-to-date with our regular software upgrades to optimize your system’s performance and functionality.
The Unseen Expense of Poor Support Plans
Lack of Human Support
Many companies use chatbots or online documentation for support, but they only work for common problems. They’re not effective for complex issues, and users need IT skills to access them.
Difficult to Contact Support
Reliance on chatbots and online info makes it hard to reach a specialist. With remote work and email communication becoming common it can lead to missed customer support requests.
Waiting Times
Support providers who delay responding or finishing tasks can cost businesses significantly by preventing them from operating in the short term. Providers should proactively monitor to prevent issues from impacting the business rather than being reactive to problems.
End of Support Policies and Costs
Support package costs can rise upon renewal, making them unaffordable for businesses. They may feel stuck with their provider or avoid switching to another due to the hassle.
Experts in Kofax Customer Support
We have heavily invested in training and certification for their supported products. Our technical engineers can access a comprehensive collection of product information and diagnostic processes to resolve support requests.