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Understanding the Context for Using Automated Order Processing Technologies Customer expectations have never been higher. We are well used to engaging with online services and receiving impeccable speed and efficiency for personal items we purchase. The growth of services like Amazon has been astounding and to a large extent has been based on convenience, the […]

Your LinkedIn feed is probably full of intelligent process automation success stories, and your mailbox full of people wanting to talk to you about how they can replace your workforce with robots and automate every process and sub-process. “It’s quick to deploy, it’s low risk, business users can set it all up, IT will love it…” they […]

The effects of 2020 will no doubt have a long-standing effect on the shape of the economy and working practices for many years to come. Businesses and organisations have had to adapt at record pace, accelerating digital transformation activities and projects, that in more ‘normal’ times would have taken years to plan and act on. […]