Email:
info@telic.digital
Phone:
0303 666 5438
Email:
info@telic.digital
Phone:
0303 666 5438
As part of a digital transformation journey, it is essential that systems introduced have a support service that will maximise their effectiveness and that users feel their needs are prioritised in handling requests.
Existing customers with a contract for supported products can access our helpdesk. We cannot address issues related to third party components or software.
An enhanced level of support during initial project implementation to ensure any difficulties users have are quickly and effectively handled for continued acceptance of new systems and processes.
Expert product and service support to ensure your systems are fully operational. We offer product maintenance and support services through a dedicated technical support desk.
We help organisations migrate support contracts where a different level of service is required. We have a defined process to evaluate how we can help and what we could improve to ensure.
Log a case via email: New support cases must be registered via email to automate tracking against support service level agreements.
Provide details: You will be required to provide the details requested to help identify the support contract and resolve your case.
Case prioritisation: The cases will be evaluated and categorised into priority levels.
Response: Once your case has been assessed, the support team will typically respond within 2 working hours. And reasonable endeavours will be made to resolve the support case.
We work with your business to audit, design and optimise intelligent automation solutions for business processes
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We will work with your organisation to implement intelligent automation technology that delivers rapid results
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We can support your business critical systems and ensure maximum up-time of intelligent automation platforms
