09Jun

Automated Order Processing: Understanding the Spectrum of Sales Orders

This article examines the types of sales orders that organisations process, the associated challenges and the need to understand the spectrum before determining appropriate technology for sales order automation.   The Spectrum There’s no “average” Sales Order and it’s probably reasonable to assert that Purchase Orders are generally more troublesome to process than other financial process documents such as Supplier Invoices and...

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18May

The Changing Face of Document Capture: Why Cognitive Document Capture is Smarter than OCR?

OCR to Cognitive Document Capture Information capture has advanced a long way since the advent of Optical Character Recognition (OCR) and Digital Repositories (EDMS Electronic Document Management Systems). Modern business applications require pre-validated and structured data as input so it is readily available for use in decision making and driving business processes. The majority of business applications store data in...

Digital Mailroom, Finance Automation, Intelligent Process Automation, Order Processing AutomationRead more...
06May

Sales Order Disorder: 6 Tell-Tale Signs that your Sales Order Process should be updated

Outdated order processes are not only detrimental to an organisation’s profits, but affect staff engagement and diminish customer experience. In the UK alone, businesses lose £2.5 Billion each year as a direct result of poor customer service, source: Infobip. Issues with the sales order process orders can have a significant impact in many parts of an organisation from customer services...

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20Apr

Changing the Communication Channel – Digital Mailroom

Businesses today provide a number of channels for customers to communicate with them. Technology plays a key role in to ensure customers can communicate using the channel of their choice depending upon their preferences and access to technology. Not everyone can or wants to download an app or engage fully digitally. It is important for businesses to ensure that...

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30Mar

Is Your Sales Order Process Stuck in the Suez?

Unclog Your Sales Order Processing Channel Around 12% of global trade (+$1tn worth of goods) passes through the Suez Canal annually. This equates to around 50 ships a day. Well, it did, until a 200,000 tonne monster ran aground and became lodged sideways across the waterway. After 5 days, it was being reported that more than 400 ships were stuck in...

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16Mar

2021, the shortest year since 1970. Reclaim time with Cognitive Capture Automation

The speed of the earth’s rotation is increasing. It’s spinning faster than it has in decades. 2021 will be the shortest year in half a century. Meaning this year will be 19 milliseconds shorter than last year. Admittedly, that’s not a perceivable difference for most people and in real terms will have no impact to businesses and organisations. However, ‘time’ is...

Digital Mailroom, Intelligent Process Automation, Order Processing AutomationRead more...
01Mar

Unlocking Dark Process Value with Intelligent Automation

Now is the Time to address the ‘Dark Processes’ of 2020 will be remembered for many things, but the sudden change in working practices, driven out of necessity, has been instrumental in fuelling the creation of ‘Dark Processes’. What is a Dark Process? A Dark Process can be described as a complete process, or steps in a process that...

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15Feb

Sales Order Automation – 6 Steps to Success

Processing sales orders is a fundamental step in the overall O2C (Order to Cash) process in that it allows an organisation to transact with its customers, allocate stock and generate an invoice for payment. When this performed in a sub-optimal way it can lead to errors, additional costs and poor client relationships. For this reason, many organisations have looked towards...

Order Processing AutomationRead more...
01Feb

Is the Digital Mailroom Solution Concept Still Relevant?

This blog post considers the background and relevance of the Digital Mailroom concept in 2021. In the fast-paced digital age, the digital mailroom concept is extremely important to businesses for managing important documents. But what is the history behind moving from the traditional mailroom, and will it continue? The original concept of the Digital Mailroom Solution was conceived in an era when...

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25Jan

Securing Intelligent Automation Systems: 6 Key Steps to Security

The Context for Intelligent Automation Security Data is one of the most important assets owned by an organisation. This could be in the form of customer data, financial data, intellectual property, or sensitive personal information. Business data is often spread across different systems, residing in applications, that may be on-premise or in the cloud. Cloud applications run by service providers can...

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