This article examines the types of sales orders that organisations process, the associated challenges and the need to understand the spectrum before determining appropriate technology for sales order automation. The Spectrum There’s no “average” Sales Order and it’s probably reasonable to assert that Purchase Orders are generally more troublesome to process than other financial process […]

OCR to Cognitive Document Capture Information capture has advanced a long way since the advent of Optical Character Recognition (OCR) and Digital Repositories (EDMS Electronic Document Management Systems). Modern business applications require pre-validated and structured data as input so it is readily available for use in decision making and driving business processes. The majority of […]

Outdated order processes are not only detrimental to an organisation’s profits, but affect staff engagement and diminish customer experience. In the UK alone, businesses lose £2.5 Billion each year as a direct result of poor customer service, source: Infobip. Issues with the sales order process orders can have a significant impact in many parts of […]